Refund policy
Customer satisfaction is extremely important to us.
We want every purchase from SeasideCharms.store to bring creativity, beauty, and enjoyment to your projects and celebrations.
If you are not completely satisfied, we are here to help.
Return Eligibility
Products may be returned within 30 days of delivery when:
- Items are unused
- Items remain in original condition
- Original packaging is included
- Proof of purchase is provided
Non-Returnable Items
The following items may not be eligible for return:
- Used products
- Customized products
- Personalized products
- Gift cards
- Clearance items
- Final sale products
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of issue
- Photographs showing the defect
We will review the request and provide an appropriate solution.
Return Procedure
To begin a return:
- Contact support@SeasideCharms.store
- Provide order information
- Wait for return authorization
- Ship the approved return package
Unauthorized returns may not be accepted.
Refund Approval
After receiving and inspecting returned items, we will notify you regarding approval status.
Approved refunds are issued to the original payment method.
Refund Processing Time
Most refunds are processed within 5–10 business days after approval.
Financial institutions may require additional processing time.
Partial Refunds
Partial refunds may be granted when:
- Items show signs of use
- Packaging is missing
- Components are missing
- Damage was caused after delivery
Exchanges
Exchanges may be available depending on inventory availability.
Please contact support before requesting an exchange.
Shipping Costs
Original shipping fees are generally non-refundable unless the return results from our error.